PurposeWhat decision does it serve?
Operational dashboard
What is happening right now against thresholds, so frontline teams can react within minutes.
Example dashboard
Click a widget to see its data
Values tick every two seconds, as they would on a control-room screen.
Fulfilment control room
All warehouses
LIVEUpdated 12 s agoShare
Orders in queue
1,284
above 1,000 threshold
Picked, last hour
2,960
on pace
SLA breaches today
37
+12 in the last hour
Lyon · SLA today
Rotterdam · SLA today
Madrid · SLA today
Orders waiting, last 60 minutes
Alerts
- Madrid: 42 orders past SLA2 min ago
- Lyon: picker shortage on shift B9 min ago
- Madrid: carrier cut-off in 25 min18 min ago
- Rotterdam: dock 4 back online24 min ago
The data model behind it
Order fulfilment eventsA transaction fact at event grain, one row per order status change, loaded as a stream. Fine grain and low latency make “how many orders are waiting right now” possible; the same table would be slow and noisy for a quarterly board view.
- Tables read
- 4 of 4
- Joins
- 3
- Fact type
- Transaction fact (event stream)
- Grain
- One row per order status change
- Refresh
- Streaming, under a minute
Widgets
Highlighted: every table this view reads. Pick a widget to isolate its query.
Where it sits in the taxonomy
Its audience acts within the day, usually on exceptions. If the reaction can wait for next week’s meeting, it is tactical.
- Does its audience own a decision the dashboard was built to support?Yes
- Is the main question “why did this happen?”No, they check how things are going
- How soon do they act on what they see?Within minutes or the day
- Operational dashboard
At a glance
- Audience
- Operators, shift leads, support and on-call teams
- Decision horizon
- Minutes to a day
- Refresh
- Real time or every few minutes
- Interaction
- Glance and act: alerts over exploration
- Typical content
- Queues, SLAs, gauges, alert feeds
Not to be confused with
- Tactical dashboard
- Tactical reviews pace over weeks. Operational needs a reaction before the shift ends.
- Analytical dashboard
- Analytical explains past behaviour at leisure. Operational demands action now and explains later.
How to recognise it
- Values update while you watch
- Thresholds and colour tell you when to act
- Often on a wall screen, frequently in a dark theme
Use it for
- Control rooms, warehouses, contact centres, IT operations
Avoid it for
- Trends over months
- Audiences who cannot act on an alert